Help is at Hand

I brought you some news in February about the last improvement our techies made to the Charity Account, and I'm really excited by our latest update: for today marks the launch of a new Help Section for your account.

Now when you log-in to the Charity Account, you will see a new Account help button on the top right, as shown below:

When you click on the Account help button, you will see a a new window including the 13 most frequently asked questions, which you can then click on to find the answers (and with any luck, these 13 FAQs won't be cursed by being announced on Friday 13th...).

You can take a look now by clicking here

This list has been created by those of us who man (or woman) the helpdesk or speak to you, the charities who use Justgiving, every day: we compiled a list of all Charity Account queries we received, so this section is based on your feedback and questions, and the answers we gave.

We will be adding some tutorials to this section in the coming weeks (similar to those in the main help section here) to assist further, and you can, of course, still contact us if your question is not answered.

Having said that, we're confident that this is a first step that will, like Ronseal, do what it says on the tin and help you out!