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June 24, 2008

iPledge for Buwan Kothi - June charity site of the month

It’s been a while since the last charity site of the month, but June brings us another gem:

Ipledge_3 www.iPledge.org.uk

In the words of The Buwan Kothi International Trust, the iPledge site is a "blog that celebrates the efforts and hard work of our many supporters - and reminds everyone that making a donation is not the only way of supporting our activities".

I caught up with Kevin from the Trust who had some very interesting things to say about devolved fundraising, word of mouth marketing and using free web tools.

Read on or download the full story: Download ipledge.doc

What is your charity and what do you do?

In December 2005, friends and relatives of Gilly Mundy and Debbie Quargnolo travelled from the UK to the tiny rural village of Buwan Kothi in Haryana, northern India, to celebrate their wedding. We were all overwhelmed by the warmth and generosity of the welcome from the village and resolved to develop and strengthen links between people in the UK and Haryana.

In March 2006, the Buwan Kothi International Trust was formed to raise funds for projects in Haryana and our major objective was to build a primary school in Buwan Kothi, a task that was given an even greater impetus by Gilly's sudden death in March 2007, aged only 36.

Where did the idea of the iPledge site come from?

We wanted to celebrate the hard work of our many supporters and remind everyone that making a donation is not the only way of supporting our activities. Making a pledge can involve making a difference by taking part in (or organising) a sponsored event, or volunteering some free time, or talking to friends and colleagues about the Trust and what it has achieved so far.

Over the last year, we have managed to raise a considerable sum whilst keeping our costs to a minimum (less than £40 in 2007-08 out of a total of £52K). This has only been possible because of using the internet and e-mail rather than more expensive publicity but also because we have actively encouraged ‘devolved fundraising’, by letting supporters do whatever they can to help, without necessarily organising everything ourselves.

What did you want the iPledge site to achieve?

The iPledge site will hopefully help to encourage supporters to see the charity as belonging not to its trustees but to everyone that gets involved. The charity was the brainchild of a large group of friends with many skills and a variety of different talents and we want to keep that ethos at the forefront of our fundraising activities.

Using a blog enables everyone to see the range of activities that people have pledged to undertake and act as a reminder that each individual supportive action is part of a wider community seeking to help the Trust’s work. And, of course, it has cost us next to nothing to set up!

What sort of feedback have you had?

It’s early days yet but feedback has been very positive. For example, the number of supporters pledging to take part in our fundraising cycle ride in July looks set to top the 26 riders who took part last year (and raised more than £20K between them).

Some of your fundraisers have raised more than others - do you know why some are more successful?

For us, the amount raised is less important than the fact that so many people are willing to make an effort. Some supporters have wider – and wealthier – circles of friends than others, but every penny counts.

As a new and small charity, we also know our profile is nowhere near as high as the big charities, but that donations are nearly always made by families and friends supporting individual efforts, rather than on our name recognition, so the more people pledge to fundraise for us, the better. Building our profile by word of mouth helps to keep our costs to a minimum and make sure that so far, 99.9% of the money we have raise directly supports communities in Haryana.

How has Justgiving helped?

Devolved fundraising involves surrendering a certain amount of overall control, but as a charity we have an obligation to ensure that fundraising undertaken in our name is accountable and transparent. Justgiving provides us with this, because donations come straight to us rather than through each individual fundraiser.

Anyone making a donation can be completely confident that their money goes directly – and promptly – to the Trust. It also helps individual supporters to contact friends and family all over the country and encourage donations without the fuss of asking for cheques or collecting cash.

Was it easy to set up the blog on Blogger?

Setting up a blog on Blogger is very straightforward. Some knowledge of basic HTML is needed for changing from one of Blogger’s basic templates to something like the free template
we used to improve the look of the site, but the basic templates aren’t that bad.

If anyone wants to borrow our idea for their own charity and is struggling, then I’m happy to try and explain to them in more detail how we set up our blog.

Did it take up much time or resource?

Initial set up wasn’t too time-consuming because we had the necessary IT skills amongst our supporters. Maintaining the site is a doddle – it takes a matter of minutes to add new pledges via the Blogger ‘dashboard’ and because the site is accessed via a web browser, requires no special software or programming knowledge. Mainly, it has involved adding a title to a post, some standard wording and pasting in an individual’s Justgiving widget.

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Thanks for taking the time to speak to us Kevin, you’ve shared a lot of useful information that other charities can use. The concept of ‘devolved fundraising’ is something we are seeing more and more on Justgiving – as I mentioned recently on the blog with the rise of occasion fundraising.

It’s also a great example of using free tools like Blogger to start some word-of-mouth marketing and generate a *buzz* around a small charity.

June 19, 2008

Payment reports to be scheduled from end of July

We’re making a new adjustment to payment reports so that they download quicker and don’t affect site performance. From the end of July, payment reports will be scheduled and available to download from the Wednesday after we make a payment.

Why are you changing this?

Every time a report was generated, data was retrieved from our database in real time, so when lots of reports were run at the same time our servers were processing huge amounts of data and our site performance was suffering.

As our CTO Dom said in April, we’re in the process of separating our reporting database from the live database so there will be one that deals solely with reporting. So, in future, reports won’t affect general site performance, but it’s a big project and will take some time.

Will we still see how much we’re being paid?

Yes, when we make the payment on a Friday, you’ll still see the summary of what you’re being paid. Depending on your charity’s bank, the money will arrive on Tuesday or Wednesday, and the payment report data will be available on the Wednesday.

What about old payments?

You’ll still be able to see and download reports on all payments made before the end of July at any time. These reports will be generated in real time, unlike the new payment reports which will be pre-generated and ready to download.

We're used to thanking people based on payment reports..

We're aware that this change may affect some processes you have in place, so we'd like to help find out what other reports we could provide to help you more. Just click on the poll below:

Is this the last change to reporting now?

We still need to make small changes to the Gift Aid analysis and Gift Aid payment reports over the next month to take into account the changes to Gift Aid and the payment of transitional relief. You can read more about those changes in this riveting blog post (which is strangely the most popular post we’ve ever done…).

June 12, 2008

Update to donation exit screen

I was just making a donation to a fundraising page (nothing to do with me being part of a team that won a certain food competition) and I realised we hadn't announced the little tweaks we recently made to the donation exit screen:

Donation_exit_screen

Firstly, we've made it easier to print donation receipts, as many users asked us to include this feature. Of course, for those of us concerned with the environment (shouldn't that be all of us?) this information is also sent by email.

We've also made it easier to spread the word about a fundraising page - on the right you can now promote the page by email, with our hugely popular Facebook application (83,225 installs at the latest count), or with our funky widgets - we're always trying to make it as easy as possible for donors to spread the word about fundraising pages.

Here's the widget for the page, just in case you've forgotten what they are:

Finally, there's a call to action at the bottom for sponsors to create fundraising pages themselves. Of course, it's a bit of a leap from making a donation to starting to fundraise, but that's one thing we are continually trying to find out more about and research.

June 04, 2008

Payment report reformatter

Last week, we mentioned commissioning an external Excel developer to replicate the column selection and renaming features we no longer support in the Charity Account.

We're pleased to say that our payment report manager is now fully tested and ready for you to use. It’ll help you rename and select the columns you need from the new-style payment reports.

Here's what Maria from Connect - the communication disability network, www.ukconnect.org, had to say:

The charity report manager tool is great. You can simply select the different columns you would like to appear in your own unique report, and then it will automatically add all the donations for you!

It’s fast and easy to use. Thanks Justgiving for making the process easier.

And here’s how to use it:

1) Download or watch our PowerPoint presentation for an easy step-by-step guide to using the files in Excel 2003:

Download justgiving_payment_report_manager_instructions.ppt


2) As per the instructions, check your macro security setting is at 'medium' and download either the Gift Aid payment report manager file or donation payment report manager file, depending on the type of report you’re working on:

Download Justgiving donation payment report manager 2009

Download Justgiving Gift Aid payment report manager 2009

3) Once you’ve downloaded the file and followed our instructions, open a payment report and you'll see a new menu item appears called 'Justgiving' and if you click there, you get an option called 'Format Report':

Donation_report_manager

When you click on that item, the macro in the report manager will reformat your report to include only the columns and new headings you need!

And you'll also get a small calculation in the bottom left-hand corner, showing the total paid to your charity:

For donation payments:

Donations_summary_3  
For Gift Aid payments:

Gift_aid_summary

As this is a file to help you once our data is with you, we might not be able to give you much support once you have downloaded the report manager (the success of it depends a lot on what version of Excel you use and how your machine is set up) so it's important to follow the instructions exactly and bear in mind that:

  • you must have the report formatter open before opening the file you've downloaded/saved
  • if you change your macro settings, you'll need to close and re-open the file and enable macros
  • you’ll need to save a different version of the report manager for different settings
  • the donation payment report manager will only work with donation payment reports
  • the Gift Aid payment report manager will only work with Gift Aid payment reports
  • once you’ve formatted a report,  you won't be able to format it again or undo the formatting

...so always save your file first before formatting!

We’ve tested this in Excel 2003 and 2007 and in Mac Office 2004 - it works in all of them, but for each different version you’ll have to access macro settings and new menu items in a different way. The MS website has great online help resources for all versions of Excel.

If you do have any major issues or feedback, please email charities@justgiving.com.

Lastly, we send some big kudos to Tim from fruitful training, because he built the very easy-to-use Excel file for us, and recently trained a lot of us at Justgiving in how to be much better on Excel - we can't recommend him enough!

June 03, 2008

New homepage (again)

Since it's been ages (um, January?) since we last updated our homepage, we've updated it up again to make it look all pretty and easier to use.

Check it out now at www.justgiving.com!

Alternatively you can see the tiny screenshot version below:

Justgiving_homepage_030608

I was going to write a bit about why our (talented and handsome) designers Will and Kai had changed the site, but our (equally talented and, er, handsome) Content Editor Sophie has already done that on our main blog.

Read more over there!

June 02, 2008

Evening Standard & the long tail of donors

**Update 30th June - Sammy Ofer answered the call and donated the funds needed!**

On Friday, we were asked by the Evening Standard to give our views on an article (that we sadly can't link to) bemoaning the lack of corporate donors willing to fund the restoration of the Cutty Sark.

It's over a year since the fire wrecked the ship, and the appeal still needs £3.2 million. As we first reported here, the response to the online fundraising page was (and continues to be) great - the latest donation was made only yesterday to www.justgiving.com/cuttysarkfire

Our point was that you can still mobilise a huge public response if there's a lot of affection and attention on a particular appeal (which happens to a smaller extent with every single fundraising page on the site).

Since you can't actually read the Standard online without subscribing to it's reader service (tsk), there's a screenshot below, and the full unedited version too...

Cutty_sark_article

In reply to Tristram Hunt, a huge group of individuals has used the Justgiving website to help the Cutty Sark Trust raise thousands. The civic pride he calls for has been shown in abundance, and continues to grow, online.

Upwards of £50,000 (including Gift Aid) has been raised so far through www.justgiving.com/cuttysarkfire with an average of £35 donated by over 1,200 people. After the fire, the ‘long tail’ of concerned donors rallied online and raised money easily and efficiently.

So far, Justgiving has enabled thousands of people around the world to support the project (almost 20% of donors were from overseas), and by reading their comments on the fundraising page, you can see the emotional connection people all over the globe have with this historic ship.

And it’s this emotional attachment that causes massive online engagement - Justgiving powered a huge viral response from donors (£186K) to Richard Hammond’s car crash and it’s happening again now for the disaster appeals in Burma and China. All these appeals have generated thousands and thousands of pounds because they have caught the public’s attention and affection.

The story is repeated in the US elections – Obama’s war chest is significantly larger than Hilary’s - his is funded by over 1.5 million individual donors, whereas hers is mostly made up of the maximum limits for major donors.

So, whilst looking for a millionaire to fund the shortfall is one option, there are thousands of passionate individuals out there who can be brought together using the internet to raise significant amounts of money for the things that matter to them.

What we felt was most important about the piece is talking about the 'long tail' of donors. The 'long tail' is a phrase coined by Wired magazine editor Chris Anderson first in an article here and then in a book.

Put simply, it describes how the volume of best selling *things* sold (be it books, or films, or music) can be dwarfed by the total volume of least sold *things*.

Applied to the charity sphere, the concept implies that a large number of people giving small amounts can bring in a greater volume than a few major donors, and it's one that I've seen written about a fair bit recently - here's a  good blog post on the same subject, plus there's a great article from the Sunday Times by Andrew Sullivan about how Obama has mastered 'Facebook politics' and mobilised the political 'long tail'.