We’re making a new adjustment to payment reports so that they download quicker and don’t affect site performance. From the end of July, payment reports will be scheduled and available to download from the Wednesday after we make a payment.
Why are you changing this?
Every time a report was generated, data was retrieved from our database in real time, so when lots of reports were run at the same time our servers were processing huge amounts of data and our site performance was suffering.
As our CTO Dom said in April, we’re in the process of separating our reporting database from the live database so there will be one that deals solely with reporting. So, in future, reports won’t affect general site performance, but it’s a big project and will take some time.
Will we still see how much we’re being paid?
Yes, when we make the payment on a Friday, you’ll still see the summary of what you’re being paid. Depending on your charity’s bank, the money will arrive on Tuesday or Wednesday, and the payment report data will be available on the Wednesday.
What about old payments?
You’ll still be able to see and download reports on all payments made before the end of July at any time. These reports will be generated in real time, unlike the new payment reports which will be pre-generated and ready to download.
We're used to thanking people based on payment reports..
We're aware that this change may affect some processes you have in place, so we'd like to help find out what other reports we could provide to help you more. Just click on the poll below:
Is this the last change to reporting now?
We still need to make small changes to the Gift Aid analysis and Gift Aid payment reports over the next month to take into account the changes to Gift Aid and the payment of transitional relief. You can read more about those changes in this riveting blog post (which is strangely the most popular post we’ve ever done…).
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