***Update 23rd October
The charity support area is now live at www.justgiving.com/charitysupport and you can find all the information on how to use the charity account here, including a video to show you how it all works.
***
The time has finally come for us to turn off the old charity account area that currently resides here.
As of Friday 31st October, you will no longer be able to access the old area.
The old area has been there since 2001, so it's showing its age and it's been well over two years since we released the *new* and improved Charity Account (which you can access with the same log-in details) at www.justgiving.com/charityaccount.
The decision to turn off the old area finally came because the new processes we've put in place to pay Transitional Relief on Gift Aid won't be shown in the old area.
So, from November, all payment information (and more data than you can shake a stick at about everything else) will only reside at www.justgiving.com/charityaccount
We are making this announcement now to give you plenty of time to get familiar with the not-so-new Charity Account if you are still using the old area.
Is there any help available on using the Charity Account?
If you are worried about learning about the *new* Account, the best start for you would be to take one of our weekly online training sessions. As well as introducing you to the main features and areas of the Charity Account, you'll learn (for free!) how the site as a whole works and how best to start using it.
We're also planning to release a new charity support area in the next couple of months that we hope will answer all your questions about reporting, as well as all sorts of great resources you can use to help raise money on Justgiving.
For the moment, though, you can find out how to run donation payment reports and manage the data and learn about how we are paying Transitional Relief on Gift Aid in the Charity Account.
You can also find some guides on how to run different reports in our JG:Insider category. Here, you can learn how to add an event to the site, find out how much you've raised on Justgiving and also report on fundraising pages based on the page creation, expiry or event date.
But if you need more help, or have some processes that heavily rely on the old account, please get in touch with our charities helpdesk on charities@justgiving.com or 0845 021 2133 (local rate). We would love to help in any way possible.
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