September 23, 2008

The Justgiving Charities blog is moving home

It's been well over two years since we first posted to the charities blog on June 29th 2006 and it's time for a change. We've now combined our two blogs into one and they now live at www.justgiving.com/blog or http://justgiving.wordpress.com

New_blog_header_2

This blog's focus has been solely on charities who use Justgiving, whereas our other blog (http://justgiving.typepad.com) included news about fundraisers, tips for fundraisers, as well as the occasional story about our office.

Some of that may be of interest to you, some may not. But you can still focus on the charity specific stories by going to the Justgiving for charities category, and subscribe to the *charities only* feed (using RSS).

And, of course, all our archive posts have been moved over, so you can still read about Facebook, widgets and the like, only in much shinier and easier to read surroundings :-)

We hope you like the new look blog, and continue to keep up to date with all the latest Justgiving developments, news, research and advice...

September 09, 2008

The old charity account is being turned off

***Update 23rd October

The charity support area is now live at www.justgiving.com/charitysupport and you can find all the information on how to use the charity account here, including a video to show you how it all works.

***

Olr1 The time has finally come for us to turn off the old charity account area that currently resides here.

As of Friday 31st October, you will no longer be able to access the old area.

The old area has been there since 2001, so it's showing its age and it's been well over two years since we released the *new* and improved Charity Account (which you can access with the same log-in details) at www.justgiving.com/charityaccount.

The decision to turn off the old area finally came because the new processes we've put in place to pay Transitional Relief on Gift Aid won't be shown in the old area.

So, from November, all payment information (and more data than you can shake a stick at about everything else) will only reside at www.justgiving.com/charityaccount

Charity_account_image

We are making this announcement now to give you plenty of time to get familiar with the not-so-new Charity Account if you are still using the old area.

Is there any help available on using the Charity Account?

If you are worried about learning about the *new* Account, the best start for you would be to take one of our weekly online training sessions. As well as introducing you to the main features and areas of the Charity Account, you'll learn (for free!) how the site as a whole works and how best to start using it.

We're also planning to release a new charity support area in the next couple of months that we hope will answer all your questions about reporting, as well as all sorts of great resources you can use to help raise money on Justgiving.

For the moment, though, you can find out how to run donation payment reports and manage the data and learn about how we are paying Transitional Relief on Gift Aid in the Charity Account.

You can also find some guides on how to run different reports in our JG:Insider category. Here, you can learn how to add an event to the site, find out how much you've raised on Justgiving and also report on fundraising pages based on the page creation, expiry or event date.

But if you need more help, or have some processes that heavily rely on the old account, please get in touch with our charities helpdesk on charities@justgiving.com or 0845 021 2133 (local rate). We would love to help in any way possible.

August 22, 2008

More improvements to Justgiving's infrastructure

**Update 1st September**

Due to a technical delay, the planned update to servers did not go ahead last Friday and will instead take place between the hours of midnight Friday 5th September and 8.00 am on Saturday 6th September.

**Update 1st September**

Over the weekend of the 30th August, we'll be making the latest in a long line of improvements to the multi-million pound infrastructure and systems that serve the Justgiving website. We're upgrading to brand new, state-of-the-art servers (the seriously powerful computers that run the website) and moving to a new hosting environment, Qube (the people who host and services those computers).

When is it taking place?

In order to make the move, the Justgiving site will be unavailable between the hours of midnight Friday 29th August, and 8.00 am on Saturday 30th August.

This is just like our normal scheduled maintenance periods where anyone visiting the site will be shown a holding page and will be unable to create a fundraising page or make a donation.

What does this mean?

It should make the site much faster than it is now, with fundraising pages downloading much more quickly, searches taking less time and a better overall performance.

This also paves the way for us to have a dedicated server that's only used to power charity reporting (to go with the recent changes that made reporting faster and minimised its effect on the rest of the website). So when you create and download a huge report in the future, it won't affect the site.

Think of it in terms of the website being like the old DeLorean (of Back to the future fame) at the moment, and the improvements making it like the rumoured new DeLorean, complete with a spare 'flux capacitor' that will kick in seamlessly if the first breaks:

Old_server_vs_new_server_3  

You see, not only is the 'engine' that powers the site going to be a lot better, we'll also have a spare 'engine' that will start up in the unlikely event of the first one not working - meaning the site will be much more robust and reliable, as well as speedier.

We moved our sister site, firstgiving.com, to this new provider over a month ago, and they have experienced a great improvement in the site. We're hoping for much of the same.

The *techy* details...

Just in case any web systems or operations people are reading this, here's what our new hardware includes:

  • Two new database clusters – each consisting of two Quad Core Xeon machines with 8GB apiece, full network and power redundancy and 64-bit throughout

All impressive sounding stuff, even if I don't have a clue what most of them are. Suffice to say, running a website like ours and making it look simple on the front end is a *lot* more complicated than you might think...

So, thanks to our Operations Manager Charlie for providing the details and managing the project - see him below receiving a well deserved cake for last month's 'Annual System Administrator Appreciation Day'...

Charlie

August 14, 2008

Payments of Gift Aid and transitional relief on Justgiving

**Update 4th September**

Due to our infrastructure move being delayed a week, we will now start paying Transitional Relief from Friday 12th September, not on the 5th as previously communicated.

**Update 4th September**

Back in March, we announced how changes to Gift Aid in this year's budget would affect donations made on Justgiving.

You'll of course remember (who could forget!) that the change in income tax from 22% to 20% meant that Gift Aid was due to go down to 25% per donation, but the Treasury added 'transitional relief' of 3.2% to ensure that Gift Aid stayed at the same level of 28.2% for the next three years - read the original post for the super-complicated ins and outs.

As you may have read this week, HMRC are now starting to make payments of Gift Aid including this transitional relief. This means we'll be paying Gift Aid and transitional relief to charities very soon in our position as Gift Aid agents for the 4,000+ charities who collect donations on Justgiving (we're classed as *agents*, but our finance guru Ryan doesn't, alas, get a special codename to show for it).

There will also be payments of transitional relief only (that lovely 3.2% bonus) for the period from the 6th April to the end of August where we reclaimed Gift Aid at the rate of 25%.

When are Justgiving making the first Gift Aid and transitional relief payments?

We have set a date for Friday 5th September to make the first of these payments.

Why then? Well, our systems team are in the middle of another project to improve the nuts and bolts of the site (it's quite exciting and you'll be able to read more on that here later this month) so that's the earliest we can make the required changes to reporting.

We'll still be making Gift Aid payments at the 25% rate up to then, but that is the first time we'll be making payments of Gift Aid and/or transitional relief.

You could call it *transitional relief Friday*. But that's not very catchy.

Will Gift Aid payment reports change?

Yes, to accommodate transitional relief we do have to change Gift Aid payment reports ever so slightly (don't worry, this does not affect normal donation payment reports). We're renaming one column and adding two new columns:

The previous 'Gross Gift Aid payable' column now becomes 'Gross Gift Aid and Transitional Relief payable' and we add in new 'Gross Gift Aid Payable' and 'Gross Transitional Relief Payable' columns.

New_gift_aid_columns

See how this compares with the old report in the file below:

Download new_gift_aid_payment_report_example.xls

Of course, you'll also need to download a new version of our Gift Aid payment report manager because of the new columns and column name:

Download justgiving_gift_aid_payment_report_manager_august_2008.xls

Over 500 people have downloaded our report managers in just over 2 months, and they've said it's been really helpful - instructions on how to use it can be viewed online or you can download the original PowerPoint below:

Download justgiving_payment_report_manager_instructions.ppt

July 25, 2008

Facebook referrals to Justgiving are bigger than Google

Coupled with yesterday's widget birthday, it's also one year since we released our Facebook application for use by its 8.5 million users in the UK.

The Justgiving Facebook app can be seen at http://apps.new.facebook.com/justgiving and it allows people to promote their Justgiving fundraising pages on Facebook. It shows an update of how much money has been raised and the last five donations:
Bobby_robson_fb_app

We released the first UK fundraising application soon after the Facebook application platform was announced and it has proved extremely popular over the last 12 months...

Facebook - it's bigger than Google (for us)

It's not only from our application that people come to Justgiving from Facebook - over the last year, Facebook has grown to be the biggest referrer to Justgiving - with 1,327,288 referrals (number of times someone has come to Justgiving from Facebook).

Here's the number of Facebook referrals over the last year compared with google.co.uk and google.com:

Webab_graph

You can see that February 2008 was the first time Facebook overtook Google, up to a peak in April when Facebook accounted for 50% more than Google. This is obviously due to the London Marathon taking place at that time, and shows how many people were using Facebook to promote their online fundraising.

How popular is the Justgiving Facebook application?

The Justgiving Facebook application at its peak had been installed 106,150 times.

That makes an average of 290 installs a day, or 12 every hour since it was released.

See for yourself on the adonomics site - although the numbers have gone down in the last few days as the new Facebook interface appears to make it harder to promote your favourite applications :-(

**Update 29th July - we're back up to 107,200 - clearly something odd went on!**

What percentage of traffic to Justgiving comes from Facebook?

If we take another graph back even further, to January 2007, and look at the percentage of referrals to Justgiving, it's very clear how quickly the online landscape has changed (as previously referred to by Hitwise) - Facebook has grown extremely quickly into a preferred means of fundraising communications for UK users:

Webab_graph2

At it's peak one in five people who came to Justgiving, came from Facebook.

What's also really interesting, is what areas on Facebook people are coming to Justgiving from:

Fb_referrers_to_jg_2

People's profiles are clearly the most popular (due in large part to the application) but it's interesting that the next biggest referrer is groups - I've been invited to loads of groups created by my friends where they promote their fundraising activity and Justgiving page.

This clearly works very well, and also builds a mini community of fundraiser and supporters in one place. And that's one of the things that the internet is amazing at - enabling you to communicate and create a community with your friends and family to support you raising money and awareness for the causes you care about.

Think Facebook is marginal when it comes to fundraising online? You'd best think again.

July 24, 2008

Happy Birthday to the Justgiving Widget

Today is a day of celebrations at JG Towers as we celebrate the one year birthday of the Justgiving widget!

If you're not sure (or can't remember) what they are, it's basically a mini version of a fundraising page that can be posted almost anywhere on the web - fundraising progress is automatically updated and it shows the three most recent donor comments. Click on "share this page" on any fundraising page to find out how to add one

Here's the widget for Will Young's fundraising page:

And here's a screenshot of one at www.qhotels.co.uk/hikinghoteliers

Qhotels

Old_widget A quick history lesson

Justgiving was the first service to offer a UK fundraising widget powered by an RSS feed back in January 2007 (the old widget, left), prior to this flash version being released on July 24th last year.

Now for some stats...

It's quite hard to get some accurate stats for how many new widgets are out there, but the old widget has generated a whopping 6,895,915 page impressions over the last 12 months.

The high number is mainly due to widgets being posted on a few high traffic sites like two (over here and over there) very popular sites for fans of Jonas Armstrong (!). But in that time, there have been nearly 20,000 old widgets out in the wild, and we estimate that there are many more new widgets.

**Update 25th July - the pages on Justgiving where people access the widget code have been viewed well over 40,000 times, and it's fair to say that a large proportion of them actually used the widget - which is then seen by thousands more (the Dan Radcliffe fan site is one of our top referrers because of the widget there).**

Taking the percentage of page impressions due to the old widget over the past year and applying it to last week for the new widget, we reckon that widgets were on web pages viewed around 150,000 times in the last week.

What we can't track (yet)

How many donations have come via widgets. This would be great to know, but it's hard enough to track (reliably) the number of widgets on the web and how many times they are being seen as it is. That's one for widget 3.0 I'm afraid...

It was a real birthday, we even made bought a cake

Yes, to celebrate this birthday, myself and our analyst John, mixed two of our favourite things (the internet & cake) to make this lovely widget cake -  or *widgecake* as we have coined it:

Cake_with_john_2

Now that's what I call an RSS feed [groan].

July 11, 2008

An appreciation (of Justgiving's Gemma)

On Tuesday we received a particularly lovely email entitled "An Appreciation" from Brin Dunsire, Funding Adviser at the Diocese of Northampton, about the help he'd received from the lovely Gemma on our charities helpdesk. It was so nice that we felt the need to share it on the blog:

I would like to express my warm appreciation of the help our Diocesan charity has had from Gemma Randall on your helpdesk. We had an unusual set of tasks that we needed her help with, requests deriving from the peculiar structure of a Catholic Diocese as a single charity with different sub-agencies and “branches”.

Many IT organisations would have said “No, we’re simply not set up to be able to do that, you’ll just have to set up a completely new page and pay all over again”. Gemma has been patient, understanding, creative, and keen to help, and I feel we have had genuine personal service, which is an increasingly rare commodity.

And we raised a goodly amount of money !

All blessings to all your staff and on your excellent work.

Brin Dunsire - Funding Adviser, Diocese of Northampton

As someone who has the pleasure of sitting next to Gemma, I couldn't agree more (she just brought me a lovely cup of tea, which helps). Thanks Brin for the feedback and allowing us to publish it :-)

Here's Gemma is with Kai (and an interesting spelling of Justgiving) from our flickr stream:

Greatest Spelling Yet?

We're really proud of the fact that we have real people (who are passionate, knowledgeable and articulate) at the end of a phone or email to help - providing the best customer service we can is one of the most important parts of our service.

As well as Gemma, there's also Liz and Natalie who woman our charities helpdesk on 0845 021 2133 and charities@justgiving.com

I should also add that Jules, Huu and Mike man (sometimes dressed as fish) our fundraiser/donor helpdesk on 0845 021 2110 and help@justgiving.net - if any of your charity's supporters need help, these are the people to call.

These helpful guys and gals are here Monday to Friday 9am to 6pm and can help with all things Justgiving related, and sometimes things entirely unrelated to Justgiving - the other day I heard Mike explaining how the BCC email field works to a fundraising page owner...

July 10, 2008

Justgiving's Tom (and many others) on social media and charities

As I mentioned on Tuesday, Justgiving's (sadly soon to be departing) Head of Client Services Tom Mansel-Pleydell, gave a great presentation at the Institute of Fundraising's National Convention.

Due to some tech gremlins at the convention, Tom wasn't actually able to show his slides, but still gave a typically charismatic and informative talk. I was there, trust me :-)

Actually, don't take my word for it, read what Sara Gaines of the Guardian wrote about it in a piece entitled Charities urged to harness social media. It starts...

Charities are having to cope with a fundamental shift in power as unnofficial advocates launch appeals and bring in donors through social media, a fundraising expert said today

But here (a day late) are those slides:

And yes, Tom was (is) that *expert*. But the debate about social media and charities is certainly raging today. Over on the Intelligent Giving blog, Adam Rothwell writes an interesting and (typically) thought-provoking post entitled The internet: charities still don't get it.

Indeed, "the near-unrelenting terribleness of the charity’s world’s blogosphere" as he puts it, is something that's featured (from a different angle) in this week's Third Sector.

They asked Chris Arnold, Third Sector columnist and executive creative director of ethical marketing agency Feel, to rate four prominent charity sector blogs (this one, that one, the one over there and the one that used to be here but now isn't)

Personally, I'll leave all that to Technorati, but he also goes on to say...

A good blog has to come from an individual. The beauty of a blog is being able to read one person's views. I hate corporate blogs - they always sound as if they are written by the PR department. They are so fake, and they feel like a cheap sales pitch.

Ouch. Note to *corporate* blog self - must stop those cheap sales pitches (this is the point when our imaginary PR dept steps in and tells me to cut that bit out)...

Moving swiftly on, over on the Charity Place, fundraising consultant Rachel Beer asks Is this the tipping point for UK charities’ adoption of social media?

Besides being nice about my one man mission to twitter updates from the convention (you're welcome), she wanted to see whether social media would be high up on the agenda for charities:

I’m only hoping that enough charities will have attended at least one seminar where social media was on the agenda during the Convention, and that this will have opened the UK sector’s eyes up to the potential of these platforms and removed some of the barriers in people’s minds about giving them a try.

As Adam also said,

The web allows charities to communicate more effectively than ever. But many seem keen to pass up this opportunity.

So the question is then, how do charities get involved in social media? The first place I'd go is Beth Kanter's blog, since her blog tagline is "Beth's Blog: How Nonprofits Can Use Social Media" and she's working on a project called We Are Media with NTEN, which is described as

a community of people from nonprofits who are interested in learning and teaching about how social media strategies and tools can enable nonprofit organizations to create, compile, and distribute their stories and change the world

Very interesting stuff, well worth a read (and participation).

Ok, so this post has gone pretty long now, but there are so many questions about how subject of social media can be got out to those reluctant (or too busy) to listen that it's hard not to go on.

From my own personal experience, I'd say it depends on someone *evangelising* the concept of social media and demonstrating examples of its use - that's how people got me into social media and the amazing world of the internet.

Even an old-fashioned email (like my attempt to explain twitter to some JG-ers: Download tweeting_from_the_iof_national_convention.htm) can get others enthused to learn and be a starting point for a wider conversation.

I mean, can you remember the first time someone told you about this new thing called the *internet* or *electronic mail*? Aren't we just repeating those same conversations but with a different subject?

July 08, 2008

Justgiving at the IoF National Convention

Iof08_logo_2

If you're also at the Institute of Fundraising National Convention, pop over to stand 16 and say hi. We've got free cake, free sweets and lots of fizzy pop.

Actually, we haven't got any of them, but we'd love to say hi and give you one of our lovely shiny Moo MiniCards - check the picture of our, er, really exciting (and oddly pink hued) table below...
Dsc02720

Oh, I nearly forgot the blatant plug for one of our own Justgivers, Tom, who's giving a talk called Social Media: Join in or Miss Out on Wednesday morning. Be sure to check it out, he's very good :-)

As an aside, I'll be using twitter to post updates from the conference when I'm there. You can follow my updates here, or see what a few other people are saying on summize here.

[Twitter is essentially a micro-blogging service, and a great introduction to it can be found on the awesome Tara Hunt's blog here, or check out one of the always-amazing videos on Commoncraft]

July 04, 2008

2gether08 - our presentation

As I mentioned yesterday, we were lucky to present at this year's 2gether08 festival, and you can now have a look at our lovely shiny slides below...

The 7 year Itch: 7 lessons to avoid digital divorce

If you're really lazy, our 7 lessons (because JG is 7 years old) are:

  1. listen to your users
  2. *actually* listen to your users
  3. expect criticism
  4. be honest & open
  5. be open & honest
  6. you can't please everyone
  7. enable

I should point out that we don't think we are always great at doing all these things, certainly historically. But they are what we have learnt over 7 years, and are lessons we aim to follow, and mostly do follow now.

Most of the slides form the basis for a wider explanation and discussion, so if we ever get time and there's any demand, we might record some commentary for it too.