Justgiving status

Update on the new JustGiving

The initial deployment of the new website on Saturday morning went well, but inevitably for such a huge project, there are some issues that are impacting the experience of some users. We are really sorry to all of you who are affected by this, we want to assure you that the JustGiving team – from the developers to the helpdesk – are working hard to fix and respond to them.

Site issues currently being worked on:

• Problems seeing fundraising pages – some users are getting error screens when trying to access their page – we’re working on a fix for this and expect all pages to be visible by tomorrow.
• Problems logging in – please try refreshing your browser cache and cookie settings and then logging in again: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies (or see instructions below). We expect to have this problem fixed by tomorrow.

• PayPal is not available at the moment – although it cleared all pre-deployment testing, it encountered some problems in the live website environment. We’re working on it this week and aim to have Paypal up running again by the end of the week.

• The site is running slowly - We’re currently deploying some fixes to our servers which will slow things down temporarily. If your page is taking a while to load, it’s worth waiting a few minutes to see if it appears.

• Flickr photos are no longer appearing - if you had uploaded photos to your JustGiving page from Flickr, they won’t be showing any more. We removed the Flickr functionality because such a minority of people were using it – people wanted to be able to upload their photos without using Flickr. So we’ve given you the ability to add up to ten photos to your page, and they appear bigger so they’re easier for people to see.

Thursday 2nd to Friday 3rd April 2009 – problems processing donations made using Maestro cards

Unfortunately overnight we had some problems processing donations made using Maestro cards.

We are really sorry for any inconvenience this caused you. The problem has now been rectified and all payments are being processed correctly.

However, if you have any concern over whether a payment has been processed or not, please contact our help desk by email or phone: helpdesk@justgiving.com or 0845 021 2110.

Up and running

All's well on Justgiving this week, we're glad to report.

Happy Christmas everyone!

Images update

Most of your images are now showing up on fundraising pages, thanks to a workaround our techies have put in place.

Any images still not showing up should appear later today...

Images on fundraising pages

We're really sorry that you can't see fundraising page images at the moment.

The server that holds that content is having a bit of a bad day and our techies are on the case, working to fix it as soon as possible.

It should be fixed today - in the meantime thanks for bearing with us.

Facebook app illness

Our Facebook app is ill :-(

The changes Facebook made to their profiles recently have stopped it from working and it’s taking us a while to get it back up and running.

We’re really sorry you haven’t been able to use it for a little while, and we’d like to suggest that, for now, you add a link to your status or your wall.

In the meantime, we’re finding someone to look after our app so this kind of thing doesn’t keep happening.

Get well soon JG Facebook app.

Justgiving forums back up

Hello!

Just wanted to let you know that the discussion forums are back up and running at http://community.justgiving.com/forums/ - get posting (especially you cyclists!)

Sorry about the downtime.

Justgiving forums

We're very sorry these aren't available at the moment. We're working to get them back up and running for you as soon as possible.

Facebook App Update

There's been some issues with our facebook app over the last few days. It's not been behaving itself at all, so we're doing some recoding this afternoon.

It will remain offline for a few hours but should be live again by tonight in a much better state.

Thanks for being patient with us.

Speed problems

We’re so sorry that some of you have had trouble donating and accessing the site lately. We know the site’s been slower than usual because of heavier traffic and we’re in the process of moving to some new, faster servers to solve the problem.

In the meantime, if you’re in any doubt as to whether we’ve processed your donation, please contact our helpdesk at help@justgiving.net